Ross Rader puts it neatly about understanding what your customers are buying from you. And the treasure lies in drilling down the preliminary answers by asking more questions. I think the question Why unearths the undug gems which can be more valuable than any other feedback.
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January 12th, 2007 at 7:50 pm
[...] I have even wondered at times if I have killed my gut feeling entirely which makes me ask why. But this is what it is - understanding things. I cannot design without understanding the purpose, the intent. That is why I feel requirements are important, because they help in understanding things, and then in designing them. [...]